A website everyone can use.

In most cases, yes, if your business is open to the public. The ADA says nothing about websites, so the answer comes from how the US Department of Justice and the courts have applied it. The DOJ's position is that Title III covers the websites of businesses that serve the public, and courts have largely agreed.

However, there's no federal rule telling private businesses which technical standard is required. In practice WCAG 2.2 AA is the benchmark that settlements, court decisions, and DOJ guidance keep pointing back to, which is why we test your website against it.

We aren't attorneys, so don't take this as the final word. If you need to know exactly where your business stands, ask a lawyer.

WCAG is the Web Content Accessibility Guidelines international standard. WCAG 2.2 is the most recent version of the guidelines, with WCAG 3 being expected to be completed in the next few years. WCAG separates its requirements into three conformance levels - A, AA, and AAA.

The A level represents the minimum requirement, AA the industry standard requirement, and AAA the highest level of conformance. We test your site against the WCAG 2.2 AA level as it is the de facto level required based on case law and United States Department of Justice guidance.

Often times not by itself. While they can certainly help, especially for users who can use a mouse, poorly designed overlays can actually hurt the accessibility of your website. Most overlays do not satisfy all WCAG 2.2 AA requirements by themselves.

Absolutely not. While we recommend the remediation service, as it addresses any accessibility issues present on your site, it is by no means required. Perhaps you've previously had ADA work done on your website and only want an audit to ensure your site is still up to date with current WCAG guidelines, or maybe you're a company with your own software team capable of doing remediation work in-house. We don't want to assume your situation.

Your report also includes an estimated range of hours for the remediation work. We can't give you that number beforehand, since a fix might take thirty minutes or twenty hours depending on what we find. The audit gives you the number before you commit to anything else.

No. The Ongoing Monitoring plan includes the monthly Scan defined above, not a full manual Audit. That's enough to catch what usually goes wrong as a site gets updated, like a missing alt tag or a new page with poor contrast. A fresh manual audit, with real screen reader and keyboard testing, is a separate purchase, and it's usually only worth doing again after a genuine redesign.

Not with the letter itself. We're software developers, so we can't provide you with any legal advice. Talk to a lawyer first.

We can, however, do any technical work the letter is asking for. These demands almost always come down to a site failing accessibility standards. By us auditing and fixing any issues with your site, we can hand you written documentation of what was tested and repaired, which your attorney can use.

We can also work to a deadline if you're facing one. Tell us the date when you contact us.

Website accessibility focuses on making digital content easier for people with disabilities to access, understand, and use. This can involve elements such as readable text, image descriptions, keyboard navigation, captions, color contrast, and website structure.

An accessible website can create a better experience for a wider range of users, including people who rely on assistive technologies. Accessibility improvements can also strengthen overall usability and help businesses create a more inclusive digital experience.

Yes. RLM can review an existing website and identify opportunities to improve accessibility and usability. Depending on the site, improvements may involve content, images, navigation, design, forms, captions, and other website elements.